Changes to rent cards for former CHP customers
From early July, we’ll be moving to a new payment provider, Access Group, replacing Allpay for rent payment cards. This change means that all of our payment methods, except Direct Debits, will now be managed through Access Group.
As part of this update, we’ll no longer be issuing the green plastic rent payment cards. Instead, when you order a rent card from us, you’ll receive a digital barcode card by email. The digital card can be saved to a mobile phone and used just like the current card at any PayPoint or Post Office location.
Existing payment cards issued by our previous provider will continue to work, but over time we’ll be moving everyone onto the new digital version.
What are the benefits?
One of the biggest benefits of the new system is speed and convenience. If a card is new, lost, stolen, or needs replacing, there’s no longer a need to wait for a plastic card to arrive in the post. We can simply email a replacement digital card straight away.
The change also helps reduce costs and supports our environmental goals by cutting down on plastic card production and postage. As before, we won’t charge for replacement cards.
Importantly, there will be no change to how rent payment transactions appear on your rent accounts.
What do I need to do?
You don’t need to do anything, and the process for requesting a card hasn’t changed. If you need a new card, call us on 0300 555 0500.
What if a customer doesn’t use email?
We can provide a paper version of the barcode and send it out to any customers that need one, or they can collect one from us if they’d prefer.
If you live in a former Estuary home, there’s no change to your rent cards or how you pay your rent.