Protect yourself from scams and misleading claims services
Scammers are constantly finding new ways to target people, so it’s important to stay alert and recognise the warning signs. Here are some of the most common scams we’re hearing about right now, along with misleading claims made by services targeting people.
Doorstep repair scams
Some scammers may knock on your door, claiming they're there to make repairs or inspect your home. Our employees and contractors will always carry identification and will be happy for you to check it before letting them in. If you're ever unsure, don’t let them in and contact us directly to confirm.
Beware who you accept benefit support from
Be wary of companies or individuals offering help with benefits applications. Some companies charge for their services by taking a cut of any back payments awarded or a percentage of your benefits. You don’t need to pay for this kind of help. We offer free benefits support for all our customers, and you'll get everything you're entitled to.
Damp and mould disrepair claims
You may be approached by people asking if you have damp and mould problems and offering to help you make a housing disrepair claim. While genuine support is available, some companies use aggressive tactics or charge unnecessary fees. Some take around 40% of any payout.
If you have concerns about damp or mould in your home, contact us directly so we can help resolve it. If you’re unhappy with how we’ve handled something, please talk to us first. We’ll investigate it, and if compensation is due, you’ll get the full amount.
Fake text messages and emails
Be cautious of text messages and emails claiming to be government organisations such as HMRC or the DWP, or organisations like the NHS. These messages may ask you to click a link, share personal information, or make a payment. Always double-check before responding. Official organisations will never pressure you into acting quickly by text message.
If you've received a scam text message, you can forward it to 7726 for free, which will report the message to your mobile phone provider. The National Cyber Security Centre has a suspicious email reporting service – all you have to do is forward suspicious emails to report@phishing.gov.uk.
Other scams to watch out for
Scammers are always changing their tactics. Other common scams currently affecting people include fake parking fine texts, energy rebate offers, fake parcel delivery messages, and callers pretending to be from your bank.
Scammers will often create a sense of urgency or pressure people to act quickly. So, if something feels suspicious, take a moment to stop, check, and contact the organisation directly using official details.