Supported Housing Week 2026: Shelbie’s story
What is supported housing?
Supported housing offers a safe, stable place to live for people facing a range of challenges. This might include older people, people with disabilities or learning difficulties, survivors of domestic abuse, and those who’ve experienced homelessness.
Across our supported housing services, residents get personalised support and 24-hour care where needed, helping them to live happily and independently.
Finding safety, friendship, and confidence: Shelbie’s story
Before moving into one of our support housing services, Shelbie* often struggled with loneliness and found it difficult to manage everyday tasks independently. At her last service, staff support wasn’t available overnight so she sometimes found it hard to get the help she needed.
Cooking was particularly difficult, and she struggled to prepare meals safely. "I used to burn things and set the alarm off," Shelbie explained. "I could make a sandwich, but I couldn't really cook."
Following a fall that resulted in a broken arm, Shelbie felt anxious about moving to a new home. However, since moving into one of our services, she’s grown a lot in confidence and feels much happier in her home.
One of the reasons Shelbie feels more settled and secure is the smaller household environment. "In my old place there were 31 people. I like it much better now. There are only three of us here and I feel very safe."
Having staff available throughout the day and night has made a huge difference. Shelbie now gets support with her medication, personal care, and attending health appointments. "I like that staff take me to the dentist and doctors,” she said. “I used to be very scared of them, but since I've been here, I've had blood tests and had a tooth out."
Shelbie’s daily routines and personal wellbeing have also improved. "I couldn't shower every day before, but now I do. I sleep much better here too."
Shelbie has built positive relationships with other residents and staff. She enjoys completing word searches with friends, and attends a day centre, where she takes part in activities and social opportunities."I like going to [the day centre] because it's fun,” she said.
Today, Shelbie feels happier, safer, and more supported. Her experience demonstrates how high-quality supported housing can transform someone's confidence, independence, and quality of life.
*We’ve changed our resident’s name to protect their privacy.