Social tenant access to information requirements (STAIRs)

This is where you can find information relating to the management of the homes we provide, in line with the STAIRs publication scheme.  

STAIRS is an important part of a new regulatory framework that builds on the Regulator of Social Housing’s ‘Transparency, influence, and accountability’ consumer standard. 

Social Tenant Access to Information Requirements

Spending

Spending

Spending
Item Information
Spending
CHP
Grants
Use of service charge revenue
Rent collection
Rent rates
Service charges for shared owners Varies per scheme. Contact us for information.
Compensation and redress

Housing stock management

Housing stock management

Housing stock management
Item Information
Plans
Progress towards net zero
CHP
Stock transfers and mergers About Us
Handling of property moves
CHP
Estuary
Housing stock profile

Performance

Performance

Performance
Item Information
Inspection outcomes
Ratings
Performance reviews
CHP
Evaluation reports  Reports 
Tenant Satisfaction Measures
Media releases
Delta
Complaint metrics
Information request responses We don't yet have any responses to publish, and are reviewing how we might share this information in future.
Health & Safety performance and assessments
Maintenance work
Number of evictions
Anti-social behaviour
Staffing and training
Complaints handling, procedures and performance
Communication and customer service
Data handling and privacy
Environmental and energy efficiency information

STAIRs information requests

If you’re a Delta customer and you’re not satisfied with the information we're publishing about our social housing activities, you can request an internal review by emailing dpo@chp.org.uk. We’ll aim to respond to your request for review within 30 calendar days of receiving it.

If you’re unhappy with our response following a review, you can raise a complaint through our internal complaints process.

Accessibility

You can use our accessibility toolbar at the top of this page to adapt this website to suit your needs. If you need information in an alternative format, such as audio, hard copy, or large print, we’ll provide it. You can also make an appointment to view information at our offices.